TERMS & CONDITIONS

General

1. The Family Car Guy Ltd is a company registered in England and Wales with company number 15683167 and with our registered office at Office 2 The Byre, Berry Pomeroy, Totnes, Devon, TQ96LH ("We", "Us", "Our"). Our VAT number is GB475776534.
2. We amend our Terms and Conditions from time to time to reflect any changes in relevant laws and regulatory requirements. To ensure these Terms are up to date, please visit our website at familycarguy.co.uk.

Deposits and Payments

1. The price of the vehicle will be as quoted in our showroom, or otherwise notified to you in writing in the order confirmation ("Price"). We take all reasonable care to ensure that the Price is correct at the time of your order.
2. If you make payment of the Price or the Deposit by credit card we may charge you a reasonable administration fee in order to cover the costs we will incur in processing your payment.
3. The Price includes VAT (where applicable) at the applicable current rate chargeable in the United Kingdom for the time being. However, if the rate of VAT changes between the date of your Order and the date of collection, we will adjust the VAT you pay, unless you have already paid for the Vehicle in full before the change in VAT takes effect.

Part Exchange Vehicles

1. You must notify us in advance if you have a vehicle you wish to part-exchange ("Part-Exchange Vehicle") and provide us with any information regarding the Part-Exchange Vehicle which we may reasonably request, and bring the Part-Exchange Vehicle to a showroom agreed by us at a time which is convenient to us in order for us to examine it.
2. If we agree to consider your Part-Exchange Vehicle, we may request to examine it at a pre-agreed time and provide you with a valuation. We are not obliged to provide a part-exchange option when selling the Vehicle and our decision to examine and value a Part-Exchange Vehicle, including the valuation we give, is solely at our discretion.
3. For the avoidance of doubt we are entitled to reject a Part-Exchange Vehicle which is delivered to us for any reason, including but not limited to circumstances where:
4. the condition of the Part-Exchange Vehicle has changed since we provided the Part-Exchange Valuation or the condition of the vehicle does not match the description given by you;
5. there is a discrepancy in the recorded mileage of the Part-Exchange Vehicle;
6. the Part-Exchange Vehicle has been subject to a total loss claim;
7. any other issue is identified by a HPI check or equivalent vehicle history check on the Part-Exchange Vehicle;
8. the Part-Exchange Vehicle is not your property to dispose of or you do not have the right to sell it; or
9. the V5 registration documentation for the Part-Exchange Vehicle is missing, incomplete or is not in your name.
10. When delivering a Part-Exchange Vehicle to us you must provide:
11. all sets of keys to the Part-Exchange Vehicle; and
12. the V5 registration documentation and any associated documentation (such as service books and history etc) for the Part-Exchange Vehicle;
13. without which we will not accept the Part-Exchange Vehicle.

Collection

1. Collection of the Vehicle shall be completed once you have signed our pro-forma invoice, or other such written confirmation as we may require from time to time, and we have received payment of the Price in cleared funds, including delivery of any Part-Exchange Vehicle we have agreed to accept as part payment of the Price to confirm your acceptance of the Vehicle.
2. Subject to any finance agreement that you may have in place, ownership of the Vehicle and the right to collect it will pass to you once we have received payment of the Price in cleared funds and have accepted delivery of any Part-Exchange Vehicle we have agreed to accept as part payment of the Price. We own the Vehicle until payment of the Price has been made in full.
3. If you do not collect the Vehicle within 7 days of us notifying you that it is ready for collection then we shall be entitled to terminate our Contract with you by giving you not less than 5 days written notice of our intention to do so.

The Vehicle

1. The Vehicle may previously have been used as a lease or rental vehicle or have had multiple users. It may also have been imported from another country. We will provide you with any information about the Vehicle on request so if you have any questions about the previous use of the Vehicle or have specific requirements we advise you to discuss these with us before placing your order.
2. The images of the Vehicle on our Site are for illustrative purposes only. Although we have made every effort to display the Vehicle accurately, we cannot guarantee that your computer's display accurately reflects the appearance of the Vehicle.
3. The Vehicle is only provided with the manufacturer’s guarantee to the extent that this has not expired. We offer additional extended warranty and guarantee products at additional cost, for further details please ask your salesperson.
4. Mileages on recorders of used vehicles may differ from actual total distances run and must be disregarded.

Your Rights of Cancellation, Return and Refund

1. You can cancel your Contract with us at any point before you collect the Vehicle by contacting us at the site handling your Contract.
2. Where you decide to cancel the Contract we will refund you any part of the Price which you have already paid using the payment method used by you to pay.
3. As a consumer, you also have legal rights in relation to a Vehicle that is faulty, not of satisfactory quality or not as described. These legal rights are not affected by your right of return and refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
4. If you wish to exercise your legal rights you should contact us at the relevant site handling your Contract and, where requested by us, must return the Vehicle to us at the showroom from which you collected it from at your own cost.
5. If you exercise your legal right to reject the Vehicle and ask for a refund we will:
6. refund you the Price you paid for the Vehicle. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Vehicle; and
7. make any refund due to you as soon as possible and in any event within 14 days after the day on which you return the Vehicle to us.

Our Liability to You

1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
2. We only supply the Vehicle for domestic and private use. You agree not to use the Vehicle for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business lead.
3. We do not in any way exclude or limit our liability for:
4. death or personal injury caused by our negligence;
5. fraud or fraudulent misrepresentation; or
6. any breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples).

Events Outside of Our Control

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any event or event which is beyond our reasonable control (an "Event Outside Our Control").
2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
3. we will contact you as soon as reasonably possible to notify you; and
4. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects your collection of the Vehicle, we will arrange a new collection date with you after the Event Outside Our Control is over.
5. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, we will refund any part of the Price which you have already paid.

Company Registration Number: 15683167

Registered Address: Office 2 The Byre, Berry Pomeroy, Totnes, Devon, TQ96LH

VAT Registration Number: GB475776534