Privacy Policy

Last Updated: December 2024

1. Introduction

Family Car Guy ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, and postal address when you enquire about a vehicle or contact us
Vehicle Interest: Details about vehicles you're interested in, part-exchange information, and finance requirements
Website Usage: Information about how you use our website, including pages visited and time spent
Communications: Records of correspondence if you contact us

3. How We Use Your Information

We use your personal information to:

Respond to your enquiries about vehicles
Process vehicle purchases and arrange finance
Provide after-sales support and service reminders
Send you marketing communications (with your consent)
Improve our website and services
Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: Where you have given us permission to contact you
Contract: Where processing is necessary for a vehicle purchase or service
Legitimate Interest: Where we have a business reason to process your data
Legal Obligation: Where we are required to by law

5. Data Sharing

We may share your information with:

Finance companies (if you apply for vehicle finance)
Insurance providers (for warranty or GAP insurance)
DVLA and HMRC (for legal compliance)
Service partners who help us operate our business

We never sell your personal data to third parties for marketing purposes.

6. Data Security

We implement appropriate security measures to protect your personal information, including:

Secure encrypted connections (HTTPS)
Access controls and authentication
Regular security reviews
Staff training on data protection

7. Your Rights

Under UK GDPR, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate information
Erasure: Request deletion of your data
Restriction: Limit how we use your data
Portability: Receive your data in a portable format
Object: Object to certain processing activities
Withdraw Consent: Withdraw consent at any time

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically:

Enquiry data: 3 years from last contact
Customer records: 7 years from last transaction (for legal compliance)
Marketing preferences: Until you withdraw consent

9. Cookies

Our website uses cookies to improve your experience. These include:

Essential cookies: Required for the website to function
Analytics cookies: Help us understand how visitors use our site
Preference cookies: Remember your settings

You can control cookies through your browser settings.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Family Car Guy
The Byre
Berry Pomeroy
Totnes
Devon
TQ9 6LH
Email: info@familycarguy.co.uk
Phone: 01803 362092

11. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):